FAQ

Frequently Asked Questions

Welcome to the Lomarexon FAQ page! Here you'll find answers to common questions about our lipsticks, ordering process, payments, shipping, and returns.

1. Products & Beauty

What products does Lomarexon offer?

Lomarexon specializes in lipsticks and lip makeup essentials. Our collection features beautiful shades for everyday wear, special occasions, and different makeup styles.

How do I choose the right lipstick shade?

We recommend considering your skin tone, personal style, and preferred makeup look. Browse our product photos and descriptions to find shades that suit your preferences.

Are your lipsticks suitable for all skin types?

Suitability depends on the individual product and its ingredients. We recommend reviewing the product information before purchasing, especially if you have sensitive skin or known allergies.

Where can I find product ingredients?

Please refer to the product packaging or the ingredient information provided on the product page. If you need additional details, contact our customer support team.

2. Orders & Payments

How do I place an order?

Simply browse our collection, select your preferred lipstick, add it to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

What payment methods do you accept?

Available payment methods are displayed during checkout. You can select your preferred option before completing your order.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at contact@lomarexon.com. We will review your request based on the current order status and applicable cancellation rights.

Will I receive an order confirmation?

Yes. After successfully placing your order, you will receive an order confirmation at the email address provided during checkout.

3. Shipping & Delivery

Where does Lomarexon deliver?

Our store serves customers in Poland. Available delivery destinations and shipping options are shown during checkout.

How long does delivery take?

Estimated delivery times depend on your location, product availability, and the selected shipping method. Relevant delivery information is provided during the ordering process.

How much does shipping cost?

Shipping costs, if applicable, are calculated and displayed at checkout before you confirm your purchase.

How can I track my order?

If tracking is available for your shipment, you will receive tracking information once your order has been dispatched.

What should I do if my package is delayed?

Please contact our customer support team with your order number. We will help you check the delivery status.

4. Returns & Refunds

Can I return a lipstick?

Customers generally have a 14-day statutory right to withdraw from an online purchase under applicable Polish and EU consumer law.

However, sealed products that are unsuitable for return due to health protection or hygiene reasons may be excluded from this right once the seal has been removed after delivery, where the legal conditions are met.

What if I receive a damaged or incorrect product?

Please contact us at contact@lomarexon.com with your order number, a description of the issue, and photographs if available. We will assist you in resolving the problem in accordance with your consumer rights.

How do I request a refund?

Contact our customer support team with your order details. Refund requests are handled according to our Returns and Refunds Policy and applicable consumer protection laws.

How long does a refund take?

For a valid withdrawal, refunds are generally issued within 14 days of receiving your withdrawal notification. Where permitted by law, reimbursement may be withheld until we receive the returned goods or proof that they have been sent back.

Your bank or payment provider may require additional processing time.